FAQ

Will my Privates package expire?

-  Yes, all Privates & Duet Packages of 10 expire one year after purchase date and Packages of 5 expire six months after purchase date..   **Special extensions are offered due to COVID lock-downs or serious illness  -  contact Lela to discuss.

What if I can't make it to my Private Lesson or class?

- No problem, just give 24 hours notice of cancellation to reschedule without charge.  Lela D Pilates offers one late cancellation without charge per year.. 

Does the class package expire?

-Yes,  class packages are designed to be used within the month, but we understand that life happens so they expire within 60 days of purchase date.

How do I know what level of class I should join?

- Give us a call!  We are happy to discuss your previous experience and help you decide which level is the best for you. 

I am not a Pilates instructor but a couple of your workshops and teacher training course sound really interesting to me.  Can I enrol? 

- Many of Lela D Pilates workshops are suitable for yoga instructors, group fitness instructors, and personal trainers. 

- While no certificate or CECs will be provided, Pilates enthusiasts are welcome to attend workshops and even the Teacher Training course if space allows.

Call me to discuss and find out if a workshop is right for you.

Refund Policy on Teacher Training Courses and CEC Workshops:

- As rental space to conduct courses and workshops must be secured to provide a comfortable learning environment for the students, refunds must be requested at least 31 days before the course or workshop start date. 

How do I become a registered with the BCRPA?

- I review the process during the teacher training course but you can find all the info at www.bcrpa.bc.ca

What are your COVID protocols? 

-Clients must sign an attestation stating that in the past 14 days they have not travelled or experienced any symptoms of COVID, Cold or Flus and have been in contact with anyone with COVID or symptoms of COVID, colds or flu or have travelled in the past 14 days.  During the session, both the instructor and the client must wear masks while in the studio. Hands must be sanitized before and after each session. Socks must be worn during lesson. As much as possible, social distancing is observed during the session.  Bookings  allow a minimum  15 minutes  between sessions so additional cleaning of equipment, apparatus and high touch area's can be completed . During this time, Lela D Pilates will allow for two last minute cancellations without charge if you are not feeling well. Options to switch to a Zoom session is available anytime.  Please contact Lela D Pilates for full COVID protocol and attestation.